There are three primary leadership skills: Technical, Human and
Conceptual. Each of these skills can effectively help leaders/managers in
exercising their function provided they know how to use it appropriately.
The third leadership skill is Technical skill: This is the knowledge of
the leader/manager about the nitty- gritty or the specific details of the job
of his direct reports and subordinates. For example, in a food business such as
Mc Donalds the leader/manager must know every small details of the job that his
crews are doing. Such as the preparation of hamburger, spaghetti, fried chicken
and so forth. The proper mixture of fruit juices, dispensing of coffee and
other drinks. Inventory and set up of supplies and every little detail that
makes a food business work.
The second is Human/People skill this refers to the ability of the
leader/manager to work effectively with his people; this is human relations in
action. We all know that humans are the most precious resource of an
organization. We also know that no human is an island, thus, it is a must for
the leader/manager to know how to build teamwork. He must learn how to
effectively communicate towards his people, he must be sensitive to their
needs. He must know how to empathize and he must always start the communication
process.
The leader/manager must also know how to mediate and ease tension
brought about by the behavioral idiosyncrasies of his people. He should also
know how to be vulnerable when there’s a need to be vulnerable this he can best
do by asking questions. And by asking his people to teach him of the things
that he needs to know.
The number one leadership skill is Conceptual skill, this is the ability
of the leader/manager to think on how he can best run his organization: In
terms of expansion, profitability achievement of organizational goals, mission
and vision. He must also know how to conceptualize strategic plans and
solutions for his organization when it encounters problematic situations.
Simply put, Conceptual skill is the ability of the leader/manager to think on how he can successfully Lead, Manage and Grow his organization. That will not only benefit his organization but also benefit his employees and the environment at large.
Most especially during this era of Covid-19 pandemic wherein many
business organization are finding it very hard to survive. Therefore, a good
and effective leader/manager must harness whatever conceptual skill that he has
and put it to good use. So that he can safely navigate his organization in the
midst of the business disruption caused by the Covid-19 pandemic.
For leaders/managers to be successful, they must know how to properly
utilize their Technical skills, Human/People skills and Conceptual skills. -
Marino J. Dasmarinas
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