Compassion in your organization

Alex is a manager of a home care facility. Every morning it had become his ritual to have scheduled visits to their patients. He talks to them and ask them about how they are feeling. This home care facility is always 100% full and the reason behind is the compassionate care that is administered by the manager and his staff.

To be compassionate is perhaps alien to many business organizations. Because as we all know the bottom-line of business organization is to earn profit. And maybe compassion towards its employees is the least of its priorities.    

What does it mean to have compassion with your employees or to be compassionate with your employees? To be compassionate is to do acts of kindness, caring and be concerned with the well-being of your employees.

To be compassionate is not only to understand your employees’ present emotional state. You also have that strong desire to help them soothe it with the end in mind of helping them cure that present emotional state. For example, if you notice that an employee is forlorn and has a sudden distant behavior. You can say to that employee that you are ready to listen and help in whatever way you can.

When we are compassionate toward our employees we establish connection with them which in turn will motivate them to work hard. Why? Because we cared when they were in that emotional state. We therefore have to establish a compassionate and caring organization not an organization whose only bottom-line is to earn profit.

Our employees are humans with feelings they are not machines they are very sensitive to acts of compassion, kindness and caring. Thus, the more compassionate we are the more that we reinforce their loyalty to our organization. – Marino J. Dasmarinas

Positive feedback as opposed to Negative feedback

An organization that was downsizing was in a dilemma as to whom amongst their two managers would they terminate. Both had exceptional performance and both seemed to be loved by their subordinates. The top executives of the organization didn’t know whom they would give the pink slip.

Therefore, they decided to secretly conduct a survey among their employees which manager would they prefer to stay. The workers voted to retain the manager who always gives positive feedback as opposed to the manager who only knows to give negative feedback.

Hearing or receiving feedback is important in an employee’s work life. Why? For the simple reason that feedback also acts as motivator and demotivator for employees. It’s no brainer that positive feedback motivates and negative feedback seldom motivates but often downgrades employees’ motivation. It’s also no brainer that employees always lean toward the side of managers/leaders who give positive feedback more than negative feedback.

Negative feedback silently diminishes the manager/leader power to motivate. While positive feedback loudly increases the manager/leader power to motivate. However, the power of positive feedback is hardly being utilized by managers/leaders. What they utilize more is negative feedback and the reason behind is very simple: Mistakes are easily highlighted than accomplishments.

We are generally quick to spot the negative than the positive, we are prone to be blindsided by the negative than the positive. Therefore, we have to reverse this mindset of bias towards negativity to a mindset of positivity. From now on we have to be quick to notice the positive than the negative. We have to praise more than criticize we have to highlight the positive more than the negative if we want to continuously have motivated employees.  

Why? For the simple reason that your employees would love it very much if they would hear it from their leaders/managers. It also makes giving negative feedback a lot more easier when the need arises. – Marino J. Dasmarinas