Thursday, April 21, 2022

The mistake of knee-jerk reaction


Do you Believe that managers are leaders too? 

Managers are leaders too. As such, they are called to manage and lead their organizations with utmost efficiency and productivity. However, there will be instances when their abilities as managers and leaders will be tested by their subordinates. In such situations, it is best not to react in haste. It’s wiser to stay calm and composed under pressure. 

For example, if an ego-tripping subordinate challenges your authority to promote his own ego, remain calm and patient. Do not immediately react to his arrogance. Why? Because the moment you respond without careful thought, you risk ending up on the losing end. You would be dignifying his arrogance and ego-tripping—and you’d lower yourself to his level, which is damaging to your image and standing in the organization. 

So, how should you address this troublesome situation? 

Approach it with calm and civility. At first, pretend not to mind it. Then, after an hour or two—or even a day—schedule a personal meeting with the concerned individual who challenged your authority and tested your patience. During the meeting, point out his mistakes with clarity and firmness. 

Emphasize your authority and his responsibilities as your subordinate. After you’ve done this, the individual will hopefully be enlightened and come to appreciate your civility, humility, and diplomacy. 

The danger of a thoughtless, knee-jerk reaction is that you gain nothing from it, except perhaps another troublesome situation. – Marino J. Dasmarinas