Insights on Human Behavior in Organization: The mistake of knee-jerk reaction

Apr 21, 2022

The mistake of knee-jerk reaction

Do you believe that managers are Leaders too?

Managers are leaders also as such they are called to manage and lead their organization with utmost efficiency and productivity. However there would be instances when their abilities as managers and leaders will be tested by their subordinates. In such instances it is best for them not to react in haste. It’s best to stay calm and composed under stressful situation.

For example if an ego-tripper subordinate is challenging your authority to advertise his own ego. Be calm and be patient do not immediately react to his arrogance because the moment you react without careful thought you will be at the losing end. Why? Because you would be dignifying his own arrogance and ego-tripping and you go down to his level which is not good for your image and standing in your organization.

So how would you address this troublesome situation? Approach it with calm and civility by pretending not to mind it. Then after an hour or two or even a day schedule a personal meeting with the concerned person. Who challenged your authority and tested your patience and during the meeting point to him his mistakes.

Clearly emphasize your authority and his responsibilities as your subordinate and after you’ve done this. The concerned individual hopefully will be enlightened and appreciate your civility, humility and diplomacy.

The mistake of thoughtless/knee-jerk reaction is you will not gain anything from it except another troublesome situation in your organization. - Marino J. Dasmarinas

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