Positive feedback as opposed to Negative feedback

An organization that was downsizing was in a dilemma as to whom amongst their two managers would they terminate. Both had exceptional performance and both seemed to be loved by their subordinates. The top executives of the organization didn’t know whom they would give the pink slip.

Therefore, they decided to secretly conduct a survey among their employees which manager would they prefer to stay. The workers voted to retain the manager who always gives positive feedback as opposed to the manager who only knows to give negative feedback.

Hearing or receiving feedback is important in an employee’s work life. Why? For the simple reason that feedback also acts as motivator and demotivator for employees. It’s no brainer that positive feedback motivates and negative feedback seldom motivates but often downgrades employees’ motivation. It’s also no brainer that employees always lean toward the side of managers/leaders who give positive feedback more than negative feedback.

Negative feedback silently diminishes the manager/leader power to motivate. While positive feedback loudly increases the manager/leader power to motivate. However, the power of positive feedback is hardly being utilized by managers/leaders. What they utilize more is negative feedback and the reason behind is very simple: Mistakes are easily highlighted than accomplishments.

We are generally quick to spot the negative than the positive, we are prone to be blindsided by the negative than the positive. Therefore, we have to reverse this mindset of bias towards negativity to a mindset of positivity. From now on we have to be quick to notice the positive than the negative. We have to praise more than criticize we have to highlight the positive more than the negative if we want to continuously have motivated employees.  

Why? For the simple reason that your employees would love it very much if they would hear it from their leaders/managers. It also makes giving negative feedback a lot more easier when the need arises. – Marino J. Dasmarinas           

The silent leader as opposed to the loud leader

Why are the silent types the best leaders? Because they let their achievements make the noise not them making their own empty noise. Many are easily taken by a leader who is loud, loud in the sense that they want their subordinates to know what they are doing.

However, loud leaders are generally empty inside they don’t think deeply. They act without careful thought of the consequence of their actions. They base their actions upon their whims and caprices and the popular demand of the subordinates that they govern.  What is important for them is to feed their bloated egos and to satisfy the popular demand of their subordinates. And when they are already able to feed their egos they now think of the consequence of their egotistical and thoughtless action/s.  

Upon musing of their thoughtless  actions they will come to the realization that what they’ve done was not right. Therefore, embarrassment and swallowing of pride comes next and the loud leader is exposed as incompetent, all noise and fury without any intellectual bite.   

The silent types of leaders are those who think profoundly and they think in advance. They are always head and shoulders above the rest. They get the job done albeit silently they don’t make noise to advertise their achievements they rather let their achievements and accomplishments make the noise for them. 

Silent leaders are also the humble ones, this don’t mean that they think less of themselves they rather purposely don’t highlight themselves. They don’t want the spotlight of leadership solely focused on them they want it focused on the entire organization that they lead.  

Do you have this silent type of leader in your organization? – Maarino J. Dasmarinas

On giving behavioral feedback

How do you give behavioral feedback? For example you noticed that your direct report is noisy at work. How are you going to correct this errant behavior without offending the concerned direct report?  

When we give the behavioral feedback we have to focus on the offensive act and not the person who did the offensive act. But before doing that we have to find an appropriate place where we can civilly talk with the concerned direct report.  The appropriate place could be in your office or a place where there is privacy and solemnity.

Be calm, objective and civil when you talk about the errant behavior so that you avoid antagonizing the person. Some managers do this without considering calmness, objectivity and civility. Hence they lecture the guilty person as if the concerned individual is their slave. So what happens is the concerned will push back and defend herself. This can happen most especially if the direct report has a strong personality.   

After talking about the errant behavior allow the person to speak and voice her sentiment and as she speaks listen with your attention poured into her. Your expectation here is she would talk also with calmness, civility and objectivity. Why? For the simple reason that this is how you approached the concerned person. We have to remember that we get what we give: If we give respect we would also get respect and vice versa.

Close the one on one conversation on a positive note by telling the person that she has your back anytime. Ever ready to listen whenever she has issues about work or even issues about his/her family. -  Marino J. Dasmarinas 

Connection and consistency of positive actions are the secrets to effective leadership

How are you as a leader? An effective leader is someone who is able to connect his leadership with the people that he leads. But how can a leader connect with the people that he leads? Among many other things a leader connects to his people by creating actions that has impact to his subordinates and his leadership.

For example, a leader/manager who is newly assigned to his department noticed that his office is cluttered with unnecessary things. So the first thing that he did upon assumption of his position is to rid his office with the unnecessary things. Thus, he made his office clean and orderly.

By doing so he subtly connects his leadership to his subordinates. And the message that he connects or conveys is he wants a clean and orderly office. How can the leader/manager successfully connect his message? It’s through the consistency of his actions, in this case the cleaning of his office of unnecessary things should be consistent and not a one shot deal.    

A leader becomes a real leader when there is consistency in his positive actions. And the consistency of his positive actions enables him to connect with his subordinates. It creates a ripple effect that transcends the invisible and visible boundaries of his organization.

Many leaders fail to connect their leadership for the simple reason that there’s no consistency in their actions. They are only good leaders when there are cameras, smart phones and videos in-front of them. However, when there are no cameras, smart-phones and videos they backslide to their real selves which are leaders in name only.

If you occupy a leadership position right now and you are consistent with your positive actions. Even if there are no cameras, smart-phones and videos to document your leadership, you are already made as a leader. – Marino J. Dasmarinas

On convincing your subordinate to do volunteer work

Thomson is a supervisor who was being convinced by his manager to do a little volunteer work for their organization.  When he was asked if he could do volunteer work. Thomson, immediately  said: “What kind of volunteer work would it be?” The manager replied, “I learned that you previously worked as a university lecturer, would you be willing to volunteer your time to do short lectures on leadership?” And Thomson immediately said, yes why not!

Convincing your subordinates to do volunteer work is a hard job to do.  But it’s actually doable provided that you offer the volunteer work to someone who would find interest upon it. And one of the measures to use to achieve success in this endeavor is to find out the personal background of your prospect.

If you find something out of his work history that you could somehow link with the volunteer work. Offer him the volunteer work because there is a good chance that he may accept it.  This simply means that when you are prospecting for subordinates that can do volunteer work. Choose first those who can one way or another relate with the volunteer work.

In this dog eat dog world that we are in, subordinates who are willing to do volunteer work are hard to come by. However, if you would do some research about their personal backgrounds that you could somehow link with the volunteer work. 

You would easily find them willing and able to do the volunteer work. Why? Because they can relate with it and it would also enhance their standing in the organization. -  Marino J. Dasmarinas

Your most precious organizational resource is your Human Resource

Drake, a forty something entrepreneur was contemplating of growing his Information Technology business. The first idea that crossed his mind was to infuse financial capital into his business. So, he borrowed money from the bank nearby to expand his business.

He bought state of the art computers and gadgets that would make his company at par with his competitors. After a year, his business went bankrupt and some of the serviceable assets were taken over by the bank. Why did the business fail considering that information technology related business is one of most profitable business around?  The reason behind is drake neglected to nurture his human resource.

He heavily invested financial capital through acquisition of state of the art computers and gadgets. However, he completely forgot to invest heavily as well on the human capital side of his business which is the human resource.

Many forget that in spite of the modernity of time. Human resource is still the most precious organizational resource that any organization could have. What is the use of having state of the art equipments, attractive product and good location if your human capital is neglected? Sooner or later your business will fail if you forget to upgrade the well being of your human capital.

Many are afraid to upgrade the wages/salaries of an organization’s human resource because it will certainly create additional cost for the organization. However, when you decide to pay your human resource higher than the prevailing wages. You’re creating a happy, contented and motivated human resource. You are offsetting the cost of labor turnover; you also create an engaged and mindful human resource.

There are also many more unquantifiable benefits that your human resource could bring into your organization when you begin to nurture them. And these many unquantifiable benefits are more than enough to cover the cost of increased wages and benefits.

Putting up a business or running a business is not only about earning huge profit. It’s also about taking care of the most important resource of your organization which is your human resource. – Marino J. Dasmarinas 

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