Billy is the Chief Executive Officer in
an organization that has a population of two hundred workers. Every now and
then behavioral issues would crop up amongst his department managers,
supervisors and workers. Foremost of these behavioral issues are infighting
which eventually results to disharmony, friction and divisiveness.
How should the CEO solve this
infighting in his organization? He must solve it without partiality to anyone
or without fear or favor. For this is the best way to extinguish organizational
conflict. If he would favor a certain group or personality for the reason that
he is close to them, he would certainly not be able to solve it.
When a manager/leader smells infighting
in his organization he must take action to solve it at the soonest possible
time. For the simple reason that every second of inaction would disrupt the
smooth operation of his organization.
For example if he was told that there’s a blossoming conflict amongst
his supervisors he must therefore immediately look into the veracity of this
information.
If he finds out that this information
is true, he must immediately intervene so as to disrupt and immediately heal the
conflict. He can best do this by privately calling the attention of the parties
involve. Why privately and not publicly? For the simple reason that
organizational conflicts such as infighting can immediately be solved privately
and not publicly.
In the privacy of your office you meet
and talk to the parties involve without any partiality. And if possible arrive
at a solution of the infighting during the same meeting. This is for the reason
that organizational problems and issues should be solved at the soonest possible
time. Otherwise it would hurt your organization and your leadership.
In talking with the parties involve
blame game should be out of the picture immediately. Resolution to the
infighting should be arrived at based on the issues and not on the involved
personalities.
Lest I forget, the tenor of the
meeting/talk should always be diplomatic never strong or hateful. As the Bible
says: “A soft answer turns away wrath, but a harsh word stirs up anger. (Proverbs
15:1).” – Marino J. Dasmarinas
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