Can you avoid a tense organizational situation from getting out of hand? For example, you were suddenly confronted by an angry co-worker who is shouting at you? Should you return the favor by shouting back? Or should you remain calm under that heightened situation.
Many would return the favor by shouting back because nobody wants to be insulted by anyone. This is our normal reaction we fight fire with fire and we will look for those who’ve thrown stone at us. But is this the right action to do? To fight anger with anger to get even with those who are angry with us?
Mahatma Gandhi an advocate of nonviolent resistance once said that, "An eye for an eye would only make the whole world blind.” What does this profound statement mean? This simply mean that we should always remain composed when we are under a tense, heightened and stressful situation. In this case being shout at by an angry co-worker.
It’s always not wise to angrily respond to somebody who is provoking you for the simple reason that it may get out of hand. And you end up being dragged into their level. What you should instead do is to always take the high road by not stooping to his/her level even if it’s oftentimes difficult to do.
For example, what would we get if we throw mud at those who are throwing mud at us? We end up being forced by them to react the way they want us to react. Thus we are no different from them.
The wisdom filled action that we should do under this stressful and heightened situation is to keep calm and never fight anger with anger. By doing so we simply show our composure, education and breeding.
After the hot situation has died down as it always will. it’s now your time to civilly call the attention of the person and ask him/her why she did that unfortunate action. You could do this by using the proper channels of communication so that the misunderstanding could be properly and amicably ironed out. – Marino J. Dasmarinas
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