The folly of shock and awe mentality

Jonathan, a newly retired general was invited by his friend to become the Chief Executive Officer of his business conglomerate. John accepted the offer with the thought in mind that he will use the shock and awe strategy in running the organization. So that he could immediately dominate his subordinates and impose his will upon them.

He therefore immediately buckled down to work. His first act was to call for a meeting among the managers of the business conglomerate. During the meeting John immediately emphasized his authority by dominating the meeting. And not allowing the anyone to question his pronouncements. The meeting ended with the managers feeling threatened and paralyzed by their new Chief Executive Officer.     

Shock and awe strategy is useful as a military tactic when you want to immediately conquer and decimate your enemy. This require rapid and swift dominance by the attacking force to immediately destroy the will to fight and morale of the enemy.

However, in a civilian/private organizational setting this shock and awe mindset will never work. Why?  Because in a private organizational setting there’s no human enemy to conquer. What is to be conquered is the flawed behaviors of the human resource. The flawed system and processes of the organization. And no C.E.O can conquer a flawed behavior, system and processes by using this shock and awe strategy.  

A leader/manager who would use this shock and awe strategy is an egocentric and autocratic leader/manager. And this kind of manager/leader has no place in our modern and technologically driven organizations today.

Organizations today thrive in dialogue, communication and democracy. The same with our leaders and managers today. They also are successful when they are open to dialogue, communication and democracy. – Marino J. Dasmarinas  

Social media and your millennial employees

Darla is a nineteen years old effective supervisor in a call company. She complained to her manager about their organization’s denial of social media access whenever they are already inside their organization’s premises. Her manager told her to simply focus on her work and not complain about access on social media. After a month, citing their organziation’s restrictive social media access darla resigned.

How are you managing a millennial employee such as darla? A millennial or generation Y employee is someone who was born between 1980-2000. They have a strong desire for work life balance which means that it’s not all work when an employee is already within the organization’s premises. While official work time is not yet starting employees such as darla should be given some leeway on matters of access to social media.

 Organizations today can effectively motivate and manage their millennial employees if they would allow them social media access.  Given the modernity of our time right now it’s very wise for employers to allow social media access for its employees. Why? For the simple reason that social media access is already part and parcel of employees need for work-life balance. Therefore, it would be more prudent for organizations to give their millennial employees free access to social media subject to limitations of course.

Majority if not all millennial employees are extroverted by social media. They wish to be connected with as many people as possible because this is already part of the millennial work life culture right now.

In fact, the desire to be connected and to have social media access is not only limited to the millennials. Social media access is also very much desired by generation X employees or the baby boomers they are those who were born in the early 1960s up to the late 1970s.

The poet John Donne said: “No man is an island.” This means that nobody is self-sufficient, we need each other to survive and thrive in this world. This quote from John Donne still rings true today in the social media driven organizational life of an employee.

In order for millennial employees to have work life balance. And for them to be more motivated in their work they certainly need fast and accessible social media access.  This access is of course subject to the discipline of the organization. – Marino J. Dasmarinas  

Do you trust your subordinates?

A dying man said to his eldest son, “I trust you to take care of your younger siblings, be their guiding light and don’t be afraid to discipline them whenever you see fit.” The words of the dying man created a deep sense of responsibility to his son. It also served as his motivation to take good care of his siblings. So, when the man died his eldest son tried his very best to properly raise his younger siblings.

Trust is also very important in a manager subordinate relationship. When a manager gives his trust to his subordinates, he is actually motivating them to work smarter than the usual. The manager is silently telling his subordinate, “I am trusting you with a bigger responsibility you therefore have to measure up to this trust by working harder and smarter.”

Why will a subordinate who was trusted with a bigger responsibility would work hard? Because this is human nature. An employee who is trusted with a heavier responsibility would normally try to do his best to meet or even exceed the given responsibility.

Trust gives confidence and a deep sense of meaning to a worker or an employee. Moreover, trust also creates a positive vibe in the workplace environment. Trust enables the manager to accomplish more in his workplace. For the simple reason that he would be able to spread himself wider than the usual.

However, there is a caveat before you trust your subordinates, trust only the subordinate who is competent. Don’t give trust to an incompetent subordinate even if he/she is close to you. Otherwise, it would defeat the objective of the given trust or responsibility.  – Marino J. Dasmarinas

The hidden problems of autocratic leadership

Do you practice autocratic leadership in your organization? Many leaders and managers are tempted to use this kind of leadership style. Because this facilitates obedience, fear and stifling of complaints among subordinates.

In hindsight, why is it that many leaders and managers favor autocracy? They favor autocracy because it highlights absolute power which nobody can question. An abusive leader/manager can easily tap this kind of leadership style to solidify his hold on his position. They do this because they are deluded to think that nobody would go against them. Their mindset is they could simply push their ideas no matter how distasteful, lousy and bad it is.

However, it has been proven time and again that this kind of leadership style is counter productive to an organization or even to a sovereign nation. Why? Because when there is absolute power there is no check and balance. And when the presence of check and balance in an organization is absent abuse of power would be present.

Autocratic leaders/managers are always oriented towards their authority. They will always put forward their authority and they will relentlessly exercise it. They obviously expect their subordinates to obey without question. And if ever there would be those who would question them. They will not mind it, they will instead simply ram it to advance their objective. 

Autocratic style is very tempting to use or engage for a short-sighted leader/manager or for a leader/manager with a tunnel vision. Why? Because it will create a semblance of order and achievement of objectives. However, this would not last for long, sooner subordinates will resent this leadership style.

Thus, there would be disorder, minimum work performance or it may even lead to disruption of work. So, a wisdom filled leader must not entertain any thoughts of using an autocratic style of leadership. – Marino J. Dasmarinas   

Arrogance in leadership

Is there a phrase such as arrogance in leadership? Arrogance in leadership may sound new and odd but it occurs to many individuals who occupies a leadership position.  This kind of leadership character manifest itself when the leader doesn’t want to be upstaged by someone in the organization.

Arrogance in leadership occurs as well when a leader centralizes leadership power and authority to oneself. He doesn’t want to share his leadership power and authority with anyone.  This also happens when the leader thinks that nobody is capable in the organization but himself.

A leader who is arrogant doesn’t purposely develop other leaders in his organization. Why? For the simple reason that he is afraid to be upstaged by the leaders that he would develop. Thus, leaders who are arrogant destroys the principle of effective leadership. Because effective and good leaders create and develop new leaders along their journey of leadership.

Likewise, leaders who are arrogant do not know when to relinquish their leadership power and authority. They would desperately cling to it for as long as their organization would allow them.   Even if they are not anymore effective in their function of leadership.

Do you have this kind of leader in your organization? -  Marino J. Dasmarinas

On conflicts

What do you normally do when there’s conflict in your department? For example, your officemates were engaged in a heated shouting match. Which nearly resulted to physical confrontation and it happened that you were there. Naturally, their issue was immediately brought to the attention of the human resource department.

For the reason of your presence in that conflict your attention was called by the HR manager.   What should you do? Should you immediately take sides and favor the person who is your close friend even if she was at fault?

The best action to do is not to take sides except the right side. Regardless who is at fault take the right side. If the one at fault is your close friend you have to be impartial. Thus, you have to take the side of the person who was in the right side. 

Even if you don’t know well the person who was right you have to take her side for that is the right action to do. Many of us might commit the mistake of mindlessly rushing to take the side of the person who is a friend. Even if that friend whom we have favored is at fault.

We must not commit the mistake of siding with the friend who is at fault. Why? For the simple reason that there surely would be an impartial investigation that will take place. And in that impartial investigation the real culprit will be unraveled. Would it not be a shame if it comes out that we sided with the wrong person because she is a friend?

You therefore have to be impartial when you are called to be a witness in an organizational conflict. Don’t side or favor anyone except the right side. For the simple reason that this will save you from trouble and this is always the right action to do. – Marino J. Dasmarinas

On giving keynote address

John is a CEO in a conglomerate of business was invited to give the keynote address in a call center company under his line of authority. He accepted the invitation without any reservations but he did not prepare the theme of his keynote address.

When he arrived at the venue he was enthusiastically welcomed by the excited crowd. Who would not be excited when you are visited and given the keynote address by the top official of your organization? When John’s name was introduced, they all stood up and were actively clapping their hands.

When John started to talk he was mumbling his words for the simple reason that he did not prepare. His words were like a headless chicken straying anywhere without a sense of purpose and direction. The enthusiastic crowd became unenthusiastic and disappointment could easily be seen from their facial expressions. 

The speaker must prepare when giving a keynote address. He must also see to it that at least 50% of his theme is related with the job environment of his crowd. He can start with an interesting story to immediately capture the attention of his audience. He should also ask questions to engaged his audience and to promote mental dialogue with them. 

To promote light-heartedness the speaker could also inject humor that connects with the work environment of his audience.  Make it short, 15 to 20 minutes is enough; historically speeches that carves a space in the hearts of the audience are short.

Last but certainly not the least, practice your keynote address in front of the mirror or an imagined audience. Why? So that there’s no need for you to read it, you will be spontaneous and you create connection with your real-life audience. – Marino J. Dasmarinas