On winning respect in an argument

Have you been involved in an argument in your workplace? Arguments occurs in the workplace every now and then. It happens during meetings, lunchbreaks and discussions. By virtue of their senior status in the workplace these arguments are normally won by the person who occupies the higher position. 

But the fact is not everyone who wins an argument earns the respect of the person whom they’ve argued with. So, how does one win an argument and respect at the same time? There are four (4) ways that I want to suggest:

1. Don’t bully your way to win an argument. By virtue of their higher status in the organization many managers/leaders would try to bully their way to win an argument. They are usually successful using this bullying tactic. However, when it comes to earning respect of their subordinate whom they’ve argued with, they actually fail. Therefore, don’t use any form of bullying tactic during arguments.

2. Be mindful when the person whom you are arguing with is talking. Listen and be present, in other words; don’t be physically present but mentally wandering elsewhere.

3. Acknowledge the thoughts and ideas of the person whom you are arguing with even if its wrong. And then in a gentle manner put forward your own thoughts and ideas.   

4. Close the argument on a positive note by saying, “Thank you for your time and ideas or any words to that effect.” – Marino J. Dasmarinas

Guidelines to become a good and effective leader

Joshua is a newly appointed company president of an information technology related organization. When he was appointed company president. The most senior member of the board of directors told him this: “Be a good and effective leader so that you could lead this organization as it marches forward to the 21^st century.

How does one become a good and effective leader of an organization?

1. To be an effective leader a person must have a vision for his organization. If he is a department/division head of an organization.  His vision must not be separated from the vision of his mother organization. It should be closely allied with his mother organization. For example, a big organization always has vision for itself. Therefore, an effective leader who leads one of the departments of the big organization should have a version of his own vision that is closely allied to the vision of his mother organization.

2. To be an effective leader a person should learn how to embrace vulnerability. This simply means that he must learn to accept that even if he is the leader of his organization, he still doesn’t know it all. Vulnerability simply means willingness to accept correction even if you are the leader. Listening to the inputs, suggestions and ideas of others and accept them if need be.

3. To be an effective leader a person should be mindful of the needs of his subordinates. Mindful means being sensitive to the emotions of his subordinates. Mindful means to always be ready to have a listening and attentive ear to the valid gripes, opinions and complains of your subordinates.

4. To be an effective leader a person must always lead by example. Remember the principle of the Domino Effect? A domino effect is the collective effect created when one occurrence results to a chain of similar occurrence. For example, a leader who tells his subordinates to report for work early should be the first one to report early. The occurrence/event is the leader’s coming to work early. The effect of his coming to work early results to a chain of similar occurrence towards his subordinates.

5.  To be an effective leader a person must know how to observe respect so that he will command respect from his subordinates. We have to remember that respect is always earned and not given freely. Imagine a leader who wants respect but doesn’t observe respect? How then will he be respected by his underlings? Imagine a leader who often uses vulgar language in his utterances. Would he earn the respect of his underlings by using vulgar language?

6. To be an effected leader a person should still be calm under a pressure packed situation. This simply means that even under a pressure packed situation the leader should remain calm. And not be rattled by the pressing event that surrounds him. Think of a police/military commander whose detachment is under attack by enemies. Would he earn the respect of his subordinates if he behaves like a headless chicken under that dangerous situation?    

7. To be an effective leader a person must always remain humble no matter how accomplished he is. Have you seen a bamboo tree? The taller it becomes the more flexible it becomes to bow or bend. An effective leader must be like that as well. The higher that he ascends the organizational hierarchy the humbler that he must become.

8. To be an effective leader a person must be a paragon of honestly. Benjamin Franklin once said: “Honesty is the best policy.” It’s still today, honesty is still the bets policy. Whatever we have accomplished in life if its tainted with deceit, corruption and dishonesty amounts to nothing. – Marino J. Dasmarinas

How do you modernize without upsetting your employees?

Leni is a newly assigned production manager in a manufacturing organization. During the first week of her assumption of office she noticed the need to upgrade and computerize the manufacturing department’s equipment and machines. But she was in a dilemma because the upgrade and computerization would require the displacement of half of the current manufacturing employees. She was asking herself: “How would I go about this?”

Leni’s dilemma is not her own only. In this age of modernization and hi-technological advancement. Many organizational leaders and managers are also in the same boat as Leni. How would they modernize without antagonizing their employees?     

Organizational modernization is like a force of nature that no one of us can avoid. If an organization wants to survive its journey toward the 21^st century it must embrace modernization otherwise it would be left behind. But the sad part of modernization is the need for organizations to shed a sizeable number of its employees.   

The Catch-22 filled question now is, how would a leader/manager go about it without upsetting the employees? Since the need to modernize is inevitable, the leader/manager must not do it abruptly so as not to antagonize its employees.

Why? For the simple reason that the leader/manager is inviting trouble to come in when she/he antagonize the employees.  Therefore, a good and effective leader/manager must do it in such a way that modernization should proceed as smooth as possible.

This smooth transition to modernity should be done slowly but surely. Therefore, employees should not be kept in the dark regarding this matter. This transition should be done with utmost transparency and openness. And the employees who would be affected by the modernization shall be properly informed and compensated.

In hindsight, this should also the method that ought to be followed. When a certain organizational department/division decides to embrace change to enter the door of modernization. It should transition slowly but surely so as not to immediately upset the current organizational set-up of its employees.   

As the saying goes, haste make waste. Same goes when an organization decides to hastily enter the door of modernization. Therefore, organizational leaders and managers must carefully balance the pros and cons of their decision. Vis-a-vis the most important resource of an organization which is its employees or human resource. – Marino J. Dasmarinas

On sustaining the gains of an off-site team building

A few months ago I assisted in the conduct of a two days team building session. Seeing the organization break the barriers of communication and alienation was very fulfilling to say the least. Before we ended the top executives of the organization imparted their views on how they appreciate the improved functional and cross-functional relationships among them.

They said that, the invisible walls which formerly isolated individuals and departments were broken. And they now have a one team one vision mentality.  However, as I was listening to them, I asked myself this question: “Would they be able to sustain the gains of the team building session and who will lead it?”

Who will lead the program and how will she/he keep the fire of the team spirit burning? The driver of course is the CEO/Manager. He should see to it that the gains of the team building session is sustained to the hilt. Until the next off-site team building session comes along.

To be able to sustain the team spirit gained in the off-site team building session managers/leaders may want take a look at these two guidelines:

       1. Encourage communication and openness in the organization – What makes an off-site team building exercise/game successful? It’s communication the team that communicates effectively is the team that wins the activity/game. The team that does not effectively communicates doesn’t win. Therefore, managers should see to it that this culture of effective communication is brought and harnessed inside the organization. Communication is like an oil being poured into a rusted bicycle chain. It eliminates rust which creates cranking sound, it strengthens the chain and it exposes the weak links in the chain so that can be replaced or repaired. This is also what communications does to an organization.    

         2. Make the hierarchical organizational structure invisible as the need arises – One of the effects of organizational hierarchy is it creates unintended division. Notice during lunch breaks, who normally are present on a table for lunch? It’s the employees who are in the level of the same organizational hierarchy. For example, lower level managers cluster themselves on a table during lunch time. Same case with the middle level, top level managers and the ordinary employees. They create their own clusters which is divisive and sometimes elitist.

It’s very rare to see lunch tables with cluster of employees from different hierarchies. But truth be told, its during this instance that the organizational hierarchy should be made invisible. Why?  To continue to promote cross-functional team spirit and openness inside the organization.

What do you think? – Marino J. Dasmarinas 

The silo mindset in your organization and how to cure it

During the cold war era (1947-1991) between the United States of America (USA) and Union of Soviet Socialist Republics (USSR). The united states built many missiles armed with nuclear warheads. They individually hid these missiles inside underground silos to conceal it from detection by the USSR. These missile silos were independent from each other and it can launch a nuclear armed missile by itself.

Many organizations today have a literal silo existence among its departments. For example, the four functional areas of an organization: human resource, accounting, marketing and manufacturing departments. These four functional areas/departments function independently from each other. Inside these four major organizational departments are layers of many more  departments with the same behavior.

These departments if not carefully watched could imbibe a silo mindset. This means that there is a possibility that they could function independently from each other. Which obviously is counter productive in the life of an organization.

So, how do we cure this silo mindset? And how can we transform this independent departments to become interdependent departments? How can we break the attitude of competition and selfishness among these departments?

The person that will lead the curing of the silo mentality is the top gun of the organization. It’s the CEO or company president for big corporations and the managers for small organizations. What they have to do is to organize a permanent grouping of employees who will represent the different departments.

Their extra task is to see to it that the department where they belong is still in harmony with the overall objective of the organization. The moment these members observe that their department is slowly veering away from the objective of the organization. It is their responsibility to re-align again the department which they represent to the overall organizational objective. 

Together with the organization’s top gun, these members will serve as the catalyst in curing this dangerous silo mindset. How would they do it? 

The following are my humble suggestions: 1. Emphasize the need to align with the overall organizational Vision/Mission 2. Use face to face communication once in a while rather than always using electronic communication 3. Encourage unity instead of diversity 4. Break existing behavioral arrogance, closemindedness and egotism then replace it with humility, openness and the willingness to listen. – Marino J. Dasmarinas   

The folly of shock and awe mentality

Jonathan, a newly retired general was invited by his friend to become the Chief Executive Officer of his business conglomerate. John accepted the offer with the thought in mind that he will use the shock and awe strategy in running the organization. So that he could immediately dominate his subordinates and impose his will upon them.

He therefore immediately buckled down to work. His first act was to call for a meeting among the managers of the business conglomerate. During the meeting John immediately emphasized his authority by dominating the meeting. And not allowing the anyone to question his pronouncements. The meeting ended with the managers feeling threatened and paralyzed by their new Chief Executive Officer.     

Shock and awe strategy is useful as a military tactic when you want to immediately conquer and decimate your enemy. This require rapid and swift dominance by the attacking force to immediately destroy the will to fight and morale of the enemy.

However, in a civilian/private organizational setting this shock and awe mindset will never work. Why?  Because in a private organizational setting there’s no human enemy to conquer. What is to be conquered is the flawed behaviors of the human resource. The flawed system and processes of the organization. And no C.E.O can conquer a flawed behavior, system and processes by using this shock and awe strategy.  

A leader/manager who would use this shock and awe strategy is an egocentric and autocratic leader/manager. And this kind of manager/leader has no place in our modern and technologically driven organizations today.

Organizations today thrive in dialogue, communication and democracy. The same with our leaders and managers today. They also are successful when they are open to dialogue, communication and democracy. – Marino J. Dasmarinas  

Social media and your millennial employees

Darla is a nineteen years old effective supervisor in a call company. She complained to her manager about their organization’s denial of social media access whenever they are already inside their organization’s premises. Her manager told her to simply focus on her work and not complain about access on social media. After a month, citing their organziation’s restrictive social media access darla resigned.

How are you managing a millennial employee such as darla? A millennial or generation Y employee is someone who was born between 1980-2000. They have a strong desire for work life balance which means that it’s not all work when an employee is already within the organization’s premises. While official work time is not yet starting employees such as darla should be given some leeway on matters of access to social media.

 Organizations today can effectively motivate and manage their millennial employees if they would allow them social media access.  Given the modernity of our time right now it’s very wise for employers to allow social media access for its employees. Why? For the simple reason that social media access is already part and parcel of employees need for work-life balance. Therefore, it would be more prudent for organizations to give their millennial employees free access to social media subject to limitations of course.

Majority if not all millennial employees are extroverted by social media. They wish to be connected with as many people as possible because this is already part of the millennial work life culture right now.

In fact, the desire to be connected and to have social media access is not only limited to the millennials. Social media access is also very much desired by generation X employees or the baby boomers they are those who were born in the early 1960s up to the late 1970s.

The poet John Donne said: “No man is an island.” This means that nobody is self-sufficient, we need each other to survive and thrive in this world. This quote from John Donne still rings true today in the social media driven organizational life of an employee.

In order for millennial employees to have work life balance. And for them to be more motivated in their work they certainly need fast and accessible social media access.  This access is of course subject to the discipline of the organization. – Marino J. Dasmarinas